Conflict Management (Half Day Course)
- What makes us angry
- The definition of Harassment
- The fear Factor
- Johari's window
- The Drama Triangle
- Communication
- Body Talks
- The behaviour scales
- Be Prepared
- Four Stage Process:
Prevent escalation
Acquiring information
Confirming understanding
Cragg House Farm East
Chelford Road
Marthall
Knutsford
Cheshire
WA16 8SS